Tidio is a live-chat helpdesk with human agents and Lyro AI metered by conversation. Amabrik is simpler: an AI chatbot trained on your own content, running on your own AI provider key, at a flat price, bundled with nine other website widgets.
A content-trained AI chatbot on your own key with no per-conversation metering, plus a website toolkit, against a live-chat helpdesk.
Amabrik's chatbot uses a bring-your-own-key model: you connect your own AI provider key and pay the provider at cost. There's no Lyro-style metering. Tidio's Lyro AI is billed as a separate add-on from $32.50/mo for 50 Lyro AI conversations, scaling by pack up to around 1,000/mo, and on most plans it's billed per conversation, not per resolution. With Amabrik, your AI cost is whatever your provider charges, with no Amabrik markup on top.
Tidio runs three parallel quotas you have to juggle: billable conversations, Lyro AI conversations, and Flow triggers, each billed separately, which makes the true monthly cost hard to predict. Amabrik is one flat plan that differs only by number of sites. No conversation caps, no contact caps, no usage caps.
Tidio's free and lower tiers show a 'Powered by Tidio' badge, and removing it needs a paid add-on (about $17/mo) or a higher plan. Amabrik puts no logo and no link on your widgets, on any plan.
Amabrik's chatbot, form, and email-capture leads are a pure pass-through: forwarded to your own connected CRM, email tool, or webhook the instant they land. Amabrik never stores or logs them. Tidio is a support platform that keeps conversations in its own inbox.
Amabrik's chatbot answers from your site and docs. Tidio's Lyro also answers from your content (FAQ or website), but Lyro is metered by Lyro AI conversations and the free tier's 50 Lyro conversations is a one-time lifetime quota that never resets. Amabrik answers from the same kind of content with no per-conversation meter, so it's the better choice when you want predictable cost.
The same Amabrik snippet adds cookie consent, banner, popup, forms, reviews, social feeds, social proof, bookings, and a chat button, plus a Security scan and an SEO/AEO scan. Tidio is a support helpdesk, not a website-widget suite.
Every row is a concrete fact. Tidio figures verified as of June 2026.
| Feature | AmabrikRecommended | Tidio |
|---|---|---|
| Product type | AI chatbot trained on your content, plus 9 widgets and 2 scanners | Live-chat helpdesk: human agents, shared inbox, ticketing, Flows, Lyro AI |
| AI model | Bring your own key, you pay the provider at cost | Lyro AI, metered by Lyro AI conversations, separate add-on |
| AI pricing | Your provider's cost, no Amabrik markup | Lyro add-on from $32.50/mo for 50 conversations, up to ~1,000/mo |
| Agent seats | Not applicable (no human agents) | Up to 10 seats included per tier |
| Conversation caps | None | Free 50, Starter 100, Growth from 250 billable/mo |
| Quotas to track | One: number of sites | Three: billable conversations, Lyro conversations, Flow triggers |
| Live human chat | No (not a helpdesk) | Yes, real agents and shared inbox |
| Ticketing | No | Yes |
| Powered-by badge | None on any plan | On free and lower tiers, removal needs add-on (~$17/mo) |
| Where leads go | Straight to your own CRM, never stored | Stored in Tidio's inbox |
| Other widgets | Cookie consent, popups, forms, reviews, social, bookings, scanners | None (support platform) |
| Loader size | Under 5 KB, code-split, lazy-loaded | Not published |
Tidio is a support helpdesk. Amabrik gives you an AI chatbot plus nine more widgets and two scanners from one snippet, with no Powered-by badge.
Amabrik is a good Tidio alternative if you want a simple AI chatbot trained on your own content, running on your own AI provider key, at a flat price, plus a toolkit of other website widgets. Tidio adds live chat with human agents, a shared support inbox, and ticketing, which Amabrik leaves out on purpose. For most sites that just need a content-trained answer bot plus website widgets without per-conversation metering, Amabrik is the better choice.
Tidio is a live-chat helpdesk: human agents, a shared inbox, ticketing, rule-based Flows, and the Lyro AI agent metered by Lyro AI conversations. Amabrik is a content-trained AI answer bot that runs on your own AI key with no per-conversation metering, bundled with nine other website widgets and two scanners. Tidio is a support platform; Amabrik is a website-widget toolkit.
Tidio has a free tier (50 conversations/mo, up to 10 seats, 100 Flow triggers, and 50 one-time Lyro conversations) that shows a 'Powered by Tidio' badge. Amabrik doesn't have a forever-free plan; it starts with a 7-day free trial (no card) and a 14-day money-back guarantee, and it never puts a badge on your widgets. For a content-trained AI chatbot plus website widgets without a logo on your site, the Amabrik trial is the better way to start.
It depends on your AI volume. Tidio's base plan is one cost, but Lyro AI is a separate add-on from $32.50/mo for 50 conversations and grows with volume, plus conversation caps per tier. Amabrik is flat by number of sites ($29/mo Starter, $59/mo Business, $159/mo Agency) and AI runs on your own provider key, so higher chatbot volume doesn't raise your Amabrik bill. You pay your AI provider directly at cost.
Yes, for the AI-answer-bot part. Both train an AI on your content to answer visitors. The difference is metering: Lyro is billed by Lyro AI conversations as an add-on (per conversation on most plans, per resolution only on Premium), while Amabrik runs on your own AI key with no per-conversation or per-resolution fee. Amabrik does not replace Tidio's human agents, inbox, or ticketing.
No. Amabrik does not have live human chat, a shared inbox, or ticketing, and it has no human agent seats. Its chatbot is an AI answer bot trained on your content. Live human support with agents is a different category of tool. For sites that want to answer common questions automatically and route leads to their own CRM, Amabrik is the better choice.
Straight to your own connected CRM, email tool, or webhook, the instant they land. Amabrik forwards them and never stores, logs, or sells them; there's no submissions table. The only visitor data Amabrik stores is cookie-consent records, for GDPR. Tidio keeps conversations in its own support inbox.
No. Amabrik puts no logo and no link on your widgets, on any plan. Tidio shows a 'Powered by Tidio' badge on its free and lower tiers, and removing it needs a paid add-on (about $17/mo) or a higher plan.
Yes. Amabrik's chatbot uses a bring-your-own-key model: you connect your own AI provider key and pay the provider directly at cost. There's no per-conversation or per-resolution markup from Amabrik, which is the metering Tidio's Lyro AI charges for as a separate add-on.
One snippet adds 10 widgets: cookie consent, banner, popup, forms, the AI chatbot, reviews, social feeds, social proof, bookings, and a chat button, plus two scanners (a Security scan and an SEO/AEO scan). All of it is in every plan; plans differ only by number of sites. Tidio is a support helpdesk and doesn't include these.
Tidio bundles live chat with human agents, a shared support inbox, ticketing, and ready-made support automation in one platform, and it's a well-reviewed helpdesk (G2 around 4.6 to 4.7, Capterra around 4.7). That's a different category from what Amabrik does. Amabrik gives you a content-trained AI chatbot on your own key plus a website toolkit at a flat price, so for most sites that want automated answers and website widgets without per-conversation metering, Amabrik is the better choice.